Help centre
Frequently asked questions
Find practical answers about applications, payments, protected documents, results, expiry and renewal.
How do I start an application?General
Open Services, choose a service and select Buy / Apply. After sign-in, the system creates your application and takes you directly to checkout.
How are my documents protected?General
Sensitive files are stored in a protected area and are served only through an authorization-checked download route.
When will I receive an expiry reminder?General
A transactional reminder is sent 30 days before expiry by default, and your dashboard shows the remaining validity period.
Can I renew without uploading everything again?General
Verified reusable documents and eligible answers can be copied into the linked renewal application for your review.